Shipping & Returns

Most pieces are made to order and the current lead time is 2-3 business days once you have submitted your order. I always do my best to fulfill orders as quickly as possible but if you need your items quickly, please send a request to maragolddesigns@gmail.com before placing your order and I will do my best to accommodate.

*Please note, the marbled leather goods are ready to ship and do not require any additional processing time.

All delivery timeframes below are in addition to the production time. Most items are made to order, and processing time varies depending on the product and current order volume. You'll receive an email notification when your order is dispatched with tracking information.

At checkout, you can choose from:

Royal Mail Tracked 48 - £3.45

Royal Mail Tracked 24 - £4.29

Orders are shipped via Royal Mail International Tracked and delivered through your local postal service. If you provide an email address at checkout, you’ll receive tracking details once your order has shipped.

Please note that customs delays are outside of my control. Any customs duties or fees upon arrival are the responsibility of the customer, and by law, all items must be declared at their full value.

Europe

• Due to new EU GPSR legislation (effective December 2024), I am currently unable to ship to European Union countries.

United States

As of August 29, 2025, prices for products shipping to the US have increased by 10% to allow Maragold Designs to cover tariff costs upfront. This ensures transparent pricing at checkout with no unexpected charges upon delivery.

• Orders up to £50: £14.75 (includes new tariff processing fee)
  
• Orders over £50: £17.25 (includes new tariff processing fee)
  

If actual shipping costs are lower (e.g., due to lighter weight), I will refund the difference. Please contact me before placing your order if you’d like to confirm delivery costs.

Other Destinations

• If you are located outside the UK, US, or EU and would like to place an order, please reach out to me directly to discuss shipping options.

Returns are accepted only for purchases made directly from Maragold Designs. To initiate a return, please contact maragolddesigns@gmail.com. If you purchased from a third party, please consult their individual return policies.

Returns may be made on regular-priced items within 14 days of delivery and must be in new and unused condition with original packaging. Refunds can only be issued to your original payment method and will be processed within 5 days of receiving your return.

Return shipping expenses for returns are non-refundable and are the responsibility of the customer. Please use a trackable mailing service as Maragold Designs is not responsible for any returns that are lost in transit.

If you have any questions and some additional details would help you feel more confident in your purchase, please don't hesitate to reach out prior to ordering and I'd be happy to assist!

Please see below for items considered final sale.

Custom/monogrammed items, sale items, 'last chance' items and gift cards are final sale and non-refundable. For hygenic reasons, scrunchies are also non-refundable.

Any items returned outside of the above stated time period are considered final sale. While it is our priority to ensure you are happy with your transaction, Maragold Designs reserves the right to deny a refund if the above-stated return policy requirements are not met.